SherwoodHosting Web and Email Hosting

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including domain name

SherwoodHosting Question/Problem Entry

All IP addresses accessing this page are logged for security purposes.

Your IP address is: 38.107.179.237

Please fill in all fields

Your Name:
Your Email:
Alt. Email: If the issue is that your email is down, Please give us an Alternate Email Address (your other email address or a colleague's address that we can respond to you).
Your account's domain name: www.

Issue/Request Description/Overview:

If your issue is regarding your email access,
please tell us whatever information you can
to help us narrow down your problem.

The more we know, the more likely we can help get you back on track faster

I think I'm blocked (the banner on the previous page was red)- please unblock me!	Yes No
Restarted your computer and modem/router?	Yes No
Can you successfully view our homepage for www.sherwoodhosting.com ?	Yes No
What program do you use to read email? (i.e., Outlook, Eudora, Horde, Squirrel, Cpanel WebMail (Horde, Squirrel), Mail2Web)
Which email address is affected?
(additional address)
As an alternative to an installed mailreader app such as Outlook or Eudora or MacMail, can you access your email via webmail (such as Horde, Squirrel, Cube, or Web2Mail)?	Yes No
Can you send email outward? If not, what is your SMTP server setting? (likely YourDomainName.com or your connectivity ISP's SMTP server like smtp.comcast.net)	Yes No
Can you receive email to your inbox?	Yes No
When were you last aware that your email was fully operational?

Copy and paste any specific error message that appears:

	FOR YOUR INTERNET CONNECTION (ISP IP ADDRESS): 38.107.179.237
(Access can be blocked due to multiple forgotten/failed password for login attempts is the most common support issue.) (Note our script re-checks in 15 seconds to make sure of the status)